A receipt at every drop-off
The piece taken in is described, photographed and attached to a customer. The receipt leaves with them, even for small work: that document is what prevents the argument three weeks later.
From the Standard plan
Repairs and customer orders
Repair tracking software for a jewellery shop
A ring left at the counter on Tuesday, a clasp to redo, an order against a deposit: these are the files that go missing most often, and the ones customers remember best. Every piece taken in has its receipt, its status and its history.
What gets lost between the counter and the bench
A repair is not a sale. Nothing leaves your stock, nothing comes into the till that day, and yet you are holding someone else's property. That is exactly the kind of file a paper ledger does not hold: you need to know who left what, in what condition, against what deposit, and where the piece is today.
The real cost is not the time spent looking. It is the customer on the phone nobody can answer, the piece never collected sitting in a drawer for three years, and the disagreement about the state of a jewel before work started, with nothing to settle it.
A system that tracks repairs settles all three at once: the receipt handed over at drop-off, the status the whole team can read, and the before and after photos.
What the application holds for you
The deposit taken and traced
The deposit is recorded at drop-off and followed through to delivery, where it comes off the total. It does not sit in a drawer with nobody knowing which job it belongs to.
From the Standard plan
A status the whole team reads
Taken in, sent to the workshop, back, ready, customer told, delivered. Anyone in the shop answers the phone in under a minute, without fetching someone from the back room.
From the Standard plan
Before and after photos
The condition of the piece at drop-off is dated and kept, and so is the result. It protects you, and it is also what customers like to see when they collect their jewel.
From the Standard plan
Custom orders on the same thread
A piece to be made follows the same path as a repair: deposit, making, then a delivery turned into a sale. The customer always knows where their order stands.
From the Standard plan
History by customer
Every file stays attached to its customer record. You see what that person has already left with you, what they bought, and what they are still waiting for.
Advanced customer tracking on the Premium plan
Drop-off decides everything that follows
A repair file is settled in the two minutes of the drop-off. Whatever is written down then is what nobody will be able to reconstruct later: the exact condition of the piece, what the customer actually wants, the date promised and the deposit paid.
The rest is just follow-up. Promise generously on the date, tell the customer as soon as the piece is ready, and record that you told them: that is what prevents the piece forgotten for years and the conversation that comes with it.
The full method, from drop-off to delivery (in French)Frequently asked questions about repair tracking
How do you track repairs in a jewellery shop?
- Every piece taken in opens a file attached to a customer: description, photos, work requested, date promised and deposit taken. The file then carries a status at each step, from the trip to the workshop through to delivery, so anyone in the shop knows where the piece is.
Should I give a receipt for a small repair?
- Yes, including for work worth a few dirhams. The receipt describes the piece and its condition at drop-off: it protects both sides if a disagreement comes up, and it lets the customer collect their jewel without discussion.
How are deposits on orders handled?
- The deposit is taken at drop-off and attached to the file, then deducted from the amount due at delivery. It stays visible for as long as the order is not delivered, so it never ends up in the till with nobody knowing what it was for.
What about pieces customers never collect?
- They stay visible with their age and the history of reminders, instead of disappearing to the back of a drawer. You know how long the piece has been ready, who was told, and when.
Is repair tracking in every plan?
- No, repairs and custom orders start at the Standard plan. Advanced customer tracking, which gathers a person's full history, belongs to the Premium plan.
Further reading (in French)
See a repair file from end to end
A demo on a real case: taking the piece in at the counter, the deposit, the statuses through to delivery, and what the salesperson picking up the phone actually sees.